Appliance Overview
Brand: GE
Model Number: GSH25JSSXSS
Appliance Type: Refrigerator

Side by side refrigerator
The ice maker is operational, but the water dispenser is malfunctioning.

Common Issue: - Water dispenser does not work despite the ice maker functioning properly.

Repair Advice:

First check to see if the water line is frozen inside the freezer door. To do this disconnect the water line from the bottom of the freezer door and and press the water dispenser button. Be sure to hold down the door switches while doing this. If water dispenses out of the line that means the line inside the freezer door is frozer and will need to defrosted to fix the problem.

If the line in the door was found to be frozen you will need to install the heater kit linked lower on this page to stop this from happening in the future.

If water does not dispense with the line disconnected from the door then you need to replace the water inlet valve on the refrigerator.

How To Disconnect Water Line From Bottom Of Ge Refrigerator Freezer Door

To disconnect the water line from the bottom of the freezer door on a GE side-by-side refrigerator, begin by ensuring that the refrigerator is unplugged and the water supply is shut off. This prevents any electrical accidents and water spillage. Locate the water line connection point at the bottom hinge of the freezer door. This is typically found behind a small panel or plate at the base of the door.

Once you have located the connection point you will see a quick connect that joins the two water lines, press in on the white tabs/rings where the line enters the quick connect and pull the line and it will slip out.

How To Change The Water Inlet Valve On A GE Side-by-Side Refrigerator

To replace the water inlet valve on a GE side-by-side refrigerator, start by unplugging the refrigerator and turning off the water supply to avoid any electrical hazards or water spillage. The water inlet valve is usually located at the back of the refrigerator, near the bottom. You may need to move the refrigerator away from the wall and remove the lower rear panel to access it.

Once you have access to the valve, note the arrangement of the hoses and electrical connections. It's a good practice to take a picture for reference. Then, disconnect the electrical connections by gently pulling the connectors off the valve. Use a wrench or pliers to carefully disconnect the water supply line and any other hoses connected to the valve. Be prepared for some water to spill out and keep a towel handy. Remove any mounting screws or brackets holding the valve in place and remove the old valve. Install the new valve by aligning it in the same position as the old one and securing it with screws or brackets. Reconnect the hoses and electrical connections as they were originally configured. Ensure all connections are secure to prevent leaks. Finally, turn on the water supply, plug in the refrigerator, and check for proper operation and any leaks. This particular model should also have quick connects on the water inlet valve as explained In the section above.